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How squads Handles Your Personal Data

At squads, we take the privacy of every account holder seriously — this page sets out exactly what personal data we collect, why we collect it, how long…

Data TransparencyAccount SecurityCookie ControlsUPI / Paytm / PhonePe Safe StorageYour Right to Request Deletion

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What This Privacy Policy Covers

squads Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data processed by squads when you create an account, make a deposit, or contact our support team. Personal data includes your name, email address, phone number, device identifiers, and payment reference details associated with methods such as UPI, Paytm, PhonePe

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and Google Pay. We process this data to operate your account, verify transactions, and fulfil any legal obligations that apply under the laws of the jurisdiction in which you access our platform. We do not sell your personal data to third parties for their own marketing
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use. Where we share data with payment processors or fraud-detection partners, we do so under contractual data-protection obligations. Your eligibility to hold an account with us depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to exercise any data right — access, correction, deletion or portability — or if you have a question about how squads processes your personal data, our privacy team is…

Email Privacy Team Send your data request or privacy query to our dedicated address. Include your registered account email so we can locate your record and respond within the committed 30-day window.

Live Chat Support Open the chat widget inside your account dashboard any time. Our agents can log a formal privacy request on your behalf and escalate it to the data team without delay.

In-App Help Centre Navigate to Settings → Privacy in the squads app or site. You can submit deletion and correction requests directly from there, and track the status of each open request in real time.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

squads applies layered security controls and strict data-minimisation principles across every part of the account lifecycle — from the moment you register to the point your data is no longer required.

Data Collection

We collect only what is necessary: your name, contact details, payment method references (UPI, Paytm, PhonePe), and session metadata. We do not collect more than the account-operation purpose requires.

Cookie Controls

Our cookie banner lets you accept, reject or customise non-essential cookies on your first visit. Essential cookies that keep your session alive cannot be switched off, but analytical and marketing cookies are optional.

Account Security

Account credentials are stored using one-way hashing. Payment tokens from UPI, Paytm and PhonePe are held by our PCI-compliant payment partners, not on squads servers, reducing the surface area for any breach.

Data Retention

We keep your personal data for as long as your account is active and for any period required by applicable law after closure. Once both conditions are met, data is purged from live systems within 90 days.

Third-Party Sharing

Data is shared only with fraud-prevention services, payment processors and analytics providers who are bound by data-processing agreements. We do not share your data with advertisers for their own independent targeting.

Your Rights and Requests

You may request a copy of your data, ask us to correct inaccuracies, request deletion when no legal hold applies, or object to specific processing purposes — all via the contact paths listed on this page.

Common Questions About Your Privacy at squads

We have pulled together the questions our account holders ask most often about data, cookies, retention and their rights under this policy. If yours is not listed here, contact our privacy team directly through email or live chat.

We collect your name, email address, phone number, date of birth for age verification, and device or IP metadata. Payment method references — such as UPI IDs or Paytm wallet details — are handled by our payment processor, not stored directly by us.

We retain data for the period required by applicable law following account closure — typically between one and seven years depending on transaction records. Once that period expires, data is deleted from live and backup systems within 90 days.

Yes. Submit a data-access request via Settings → Privacy or email our privacy team with your registered account address. We will compile and send a machine-readable copy of your personal data within 30 days of verifying your identity.

Use the deletion request form in Settings → Privacy, or contact support via live chat. We will process deletion within 30 days where no legal retention obligation applies. We will let you know if a legal hold prevents immediate deletion.

We share data only with payment processors (for UPI, Paytm, PhonePe transactions), fraud-detection partners and analytics providers. Each receives only the minimum data needed, under contracts that require them to protect it at the same standard we apply.

Click the cookie settings link in the site footer at any time to adjust your preferences. You can disable analytical and marketing cookies without affecting your session. Essential cookies required to keep your account session active cannot be turned off.

Reach our privacy team by email or live chat first — we aim to resolve complaints within 30 days. If you remain dissatisfied, you may lodge a complaint with the relevant data-protection authority that has jurisdiction over your location.

How squads Handles Your Personal Data

Reach Us About Your Data

How We Protect and Manage Your Data

Data Collection

Cookie Controls

Account Security

Data Retention

Third-Party Sharing

Your Rights and Requests

Common Questions About Your Privacy at squads

01 What personal data does squads collect when I open an account?

02 How long does squads keep my personal data after I close my account?

03 Can I request a copy of all the data squads holds about me?

04 How do I ask squads to delete my personal data?

05 Does squads share my data with third parties in India or abroad?

06 How can I manage or withdraw my consent to cookies on squads?

07 Who do I contact if I believe squads has mishandled my personal data?

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